Shipping & Returns

When will my order be dispatched?

All prints are made to order and are dispatched within 2-5 days after purchase.

Prints come unframed and safely rolled up in a tube.

 

How can I track my order?

You can track your order via the link provided in your shipment email notification.

For any order you can't find the shipping information, please contact hello@melcaptures.com and we're happy to help. 

 

How much does delivery cost?

All orders under €100 are €9,95 worldwide. All orders over €100 will be shipped free of charge.

 

How long will my order take to arrive?

As we are shipping world wide, shipping times differ between countries. On average, shipping takes somewhere between 5 and 10 business days. If it has been more than 15 business days, please contact hello@melcaptures.com and we'll look into it. 

 

What if I put in my address wrong?

Please email our customer support team at: hello@melcaptures.com as soon as possible, if you have entered the wrong address.

If we are not at fault for the mis-shipment of your order, you will be required to pay further shipping fees.

 

Can I get a return or cancel my order?

Returns only accepted is there is a default in the product and must be declared within 48 hours after order has been delivered, otherwise we unfortunately can't accept it.

Please feel free to contact us at hello@melcaptures.com if you think there is a default in your print order.

Returns and cancelations are not accepted if the customer has simply changed their mind.