FAQ
We have collected our most frequently asked questions on this page. Is your question not answered? Feel free to shoot a message at hello@melcaptures.com and we'll get back to you asap!
What types of prints do you offer?
We offer high-quality fine art prints with gallery grade Lustre Paper of travel-inspired photography, captured with a feminine touch.
What sizes do you offer?
Our sizes range between A4 to A0.A4 – 297 x 210 mm / 11,7 x 8,3 inch – 15 mm / 0,6 inch border
A3 – 420 x 297 mm / 16,5 x 11,7 inch – 25 mm / 1 inch border
A2 – 594 x 420 mm / 23,4 x 16,5 inch – 40 mm / 1,6 inch border
A1 – 841 x 594 mm / 33,1 x 23,4 inch – 60 mm / 2,4 inch border
A0 – 1189 x 841 mm / 46,8 x 33,1 inch – 100 mm / 3,9 inch border
Can I order a custom size?
Yes, it is possible to order either a custom size or a print without a white border. To do so, please contact us at hello@melcaptures.com and we'll take a look together at the possibilities.
What is Lustre photo paper?
Lustre photo paper is a premium, semi-gloss paper known for its vibrant colors and excellent image sharpness. It strikes a balance between the matte and glossy finishes with a pearl-like finish.
How are the prints made?
Our prints are created using water-based neo pigment inks, which are 100% non-hazardous and toxin-free. They meet the strictest industry standards for safety and environmental impact. Every print is made to order in a printing facility that is closest to the customer, to minimize shipping emissions and to eliminate any stock.
Are your materials sustainable?
Yes, we prioritize sustainability and are prints have as little impact on the environment as possible. We use as little and ecofriendly materials as possible. Find our full sustainability information here.
How long does shipping take?
Shipping times may vary depending on your location. We provide estimated delivery times at checkout and you can see more about shipping here.
What is your return policy?
Returns only accepted is there is a default in the product and must be declared within 48 hours after order has been delivered, otherwise we unfortunately can't accept it.
Please feel free to contact us at hello@melcaptures.com if you think there is a default in your print order.
How can I contact customer support?
You can reach our friendly customer support team by emailing hello@melcaptures.com or through our Contact Us page on the website.
We'll get back to you as soon as possible, but please keep in mind that we're a small business and it make take a few business days to get back to you.